https://mail.londonclassifieds.org/customer-service/RSS latest ads: Customer Service https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6303.html https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6303.html Customer Service Specialist Required in London At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals passionate about customer support and healthcare communication. About The Role We are looking for a Customer Service Specialist (Hebrew speaker) to support clinical trial campaigns by communicating with potential patients and providing accurate, empathetic information. Key Responsibilities Support inbound and outbound communication with potential clinical trial participants Provide clear information and guide patients through screening processes Document interactions in CRM systems Maintain high-quality communication and compliance standards Mandatory Requirements 2–4 years of call center or customer support experience Fluent-level Hebrew (C2) High-level English (C1/C2) Excellent verbal and written communication skills Experience in healthcare or the medical industry is a plus Familiarity with CRM and online collaboration tools Work Schedule Operating hours: 08:00–17:00 local time Expected workload: 2–3 hours per day Training 1–2 hours per day (Eastern Time) Start date: April 5th (Tentative) Technical Requirements Internet: Stable wired broadband connection Hardware Processor: Minimum 1.8GHz (64-bit preferred) RAM: 8GB or more Storage: Minimum 10GB free Screen: 1920×1080 resolution preferred Wired USB headset Operating System Windows 11 or later macOS 14 or later What We Offer Hourly rate: €14 100% remote work Flexible, project-based assignments Long-term collaboration opportunities Career development and learning paths Gamification program (performance-based bonuses and paid holiday hours) Freelance cooperation agreement ApPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/4391132821/? Customer Service, London]]> Fri, 27 Mar 2026 15:58:08 +0000 https://mail.londonclassifieds.org/item/customer-success-lead-required-in-london-6278.html https://mail.londonclassifieds.org/item/customer-success-lead-required-in-london-6278.html Customer Success Lead Required in London A fast-growing SaaS business supporting UK accounting firms is transforming how AML compliance is managed. The platform streamlines client onboarding, ID verification, risk assessments, monitoring, and training, enabling firms to remain compliant with significantly reduced administrative burden. The business is focused on delivering a seamless, efficient, and confidence-driven compliance experience, and is now looking to strengthen its Customer Success function. Role Overview The Customer Success Lead will take full ownership of the post-sale customer journey, from closed won through to successful onboarding, adoption, and long-term retention. This is a hands-on, commercially minded role, focused on driving customer engagement, delivering effective onboarding and training, and building scalable processes that ensure consistent customer outcomes. The position requires a proactive individual who can bring structure to evolving processes while maintaining a strong customer-first mindset. Key Responsibilities Own the end-to-end onboarding experience, from handover through to successful adoption Drive a high volume of onboarding interactions, prioritising live sessions over email where possible Deliver clear, practical, and engaging onboarding and training sessions Support customers in onboarding their own clients efficiently and effectively Manage customer support processes, with a focus on scalability and autonomy Develop and enhance customer education resources, including online training and help centre content Maintain a commercial mindset across all customer interactions, focusing on outcomes and value Build and refine systems and processes to reduce cost-to-serve Collaborate cross-functionally with Sales and Product teams to improve the overall customer journey Leverage data to continuously improve onboarding, support, and retention performance Required Skills and Experience Experience in a customer-facing SaaS role such as Customer Success, Onboarding, Implementation, Account Management for Accounting or AML Focused Software vendors. Strong communication skills with confidence leading customer meetings Commercial awareness with a focus on measurable outcomes Structured and process-driven approach to problem-solving Technical confidence, including the ability to work with data (e.g. CSV files) Proactive mindset with the ability to drive momentum and follow through on actions Desirable Experience Exposure to accounting firms, compliance workflows, AML, KYC, identity verification, or workflow software Experience operating in a scaling SaaS environment APPLY NOW https://www.linkedin.com/jobs/view/4385001980/? Customer Service, London]]> Wed, 18 Mar 2026 14:42:21 +0000 https://mail.londonclassifieds.org/item/customer-operations-specialist-required-in-london-6273.html https://mail.londonclassifieds.org/item/customer-operations-specialist-required-in-london-6273.html Customer Operations Specialist Required in London At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. The Role As the Customer Service Specialist, you will drive key customer operational processes including owning the B2B platform across the brands, ensuring on time GTM and implementation of improvements. You will collaborate with the Customer Service and Commercial teams, regional colleagues and IT to implement best practices and improve customer operations. The ideal candidate will be collaborative, proactive and innovative, an individual who carries out any duties outside the standard remit. Your Impact GTM Readiness – Own season set up of the B2B platform ensuring the system and all assets are available on time for a smooth order entry experience for users. Collaborate with asset creators, drive best practice and brand GTM leads to communicate needs and timings and escalates risks to the seasonal timeline. B2B Improvements – Identify and support the implementation of improvements to the B2B platform in line with the strategic roadmap and improving user experience. Work with an agile methodology with the support of a BA to create user stories and acceptance criteria. Collaborate with SMEs to understand requirements and sees enhancements through from conception, design, UAT and release. B2B Ad hoc Admin & Maintenance – Manage the B2B support mailbox to ensure queries are resolved within SLA, escalating any issues to IT for additional support if needed. Proactive on picking up additional ad hoc tasks such as working with translations agencies to review sites and B2B newsletters. Training & SOPS – Responsible for the generation and maintenance of all B2B training materials and other departmental SOPs guaranteeing users to have access to high quality and easily digestible information. Own B2B onboarding of users and run training sessions as required. B2B Reporting – Own key metrics for B2B including usage and adoption, user journey timings and proactively works with the B2B product owner to ensure we can measure what matters. Monitor B2B service requests, resolving blockers to completion and diverting requests when required. Customer Facing Information & CX – own customer information packs including policies, ensuring documents are maintained and regularly circulated. Collaborate with brand leads to align and support CX strategies and customer segmentation. COME AS YOU ARE We celebrate diversity—of your background, your experiences, and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. Who You Are You have a strong commercial and operational understanding You are analytical, focused and a problem-solver You’re comfortable with new ideas and ways of thinking You thrive in a fast-paced environment and can prioritise competing deadlines We Would Love To Hear From People With Prior experience working in a Customer Service environment, B2B experience is a plus Understanding of the footwear (or similar) industry Proficient in all Microsoft applications, with advanced skills in Excel Experience using BI systems for reporting, and Six Sigma or equivalent for Continuous Improvement experience What We Will Give You 27 Days Holidays + Bank Holidays & some time away from work – on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week. Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras. Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme Hybrid & Flexible Working Environment APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/4384094622/? Customer Service, London]]> Tue, 17 Mar 2026 14:17:19 +0000 https://mail.londonclassifieds.org/item/customer-operations-specialist-required-in-london-6268.html https://mail.londonclassifieds.org/item/customer-operations-specialist-required-in-london-6268.html Customer Operations Specialist Required in London Via is partnering with an ambitious and fast-growing technology business that is quietly reshaping how organisations manage their day-to-day operations. Headquartered in Singapore, with teams across Europe and North America, the business has built a cloud platform that helps companies automate repetitive admin tasks, manage customer requests more efficiently and make better decisions using real-time data. In simple terms, they remove the operational friction that slows businesses down. Over the past three years the company has scaled rapidly, working with organisations in sectors ranging from fintech and ecommerce to healthcare and professional services. Their platform is now used by thousands of teams globally, and the next phase of growth is focused on expanding their UK and EMEA customer support function. That is where this role comes in. The opportunity This is an entry-level role within the Customer Operations team, supporting customers who use the company’s platform day to day. You do not need years of experience. What matters most is that you are organised, comfortable using technology and enjoy helping people solve problems. You will be working remotely alongside a friendly and collaborative team who support each other and share knowledge. The business is particularly interested in candidates who are looking for their first step into a technology or operations career. What you will be doing Responding to customer queries via email, chat and the support platform Helping customers navigate the platform and resolve common issues Logging and tracking support tickets Escalating more complex issues to specialist teams Updating internal knowledge resources and help guides Supporting the wider Customer Operations team with day-to-day tasks What they are looking for You do not need to tick every box. The role could suit someone early in their career, someone returning to work, or someone looking to move into a tech-focused environment. Ideally you will have: Strong written communication skills Good attention to detail Confidence using digital tools and systems A proactive and positive mindset The ability to stay organised when managing multiple tasks Previous experience in customer service, retail, hospitality, administration or call centres can be helpful but is not essential. What you will get Salary between £32,000 and £36,000 Fully remote working within the UK Structured onboarding and training programme Career progression opportunities as the team continues to grow Private healthcare and wellbeing support Generous annual leave allowance A supportive and inclusive remote culture Apply now https://www.linkedin.com/jobs/view/4386310697/?e Customer Service, London]]> Mon, 16 Mar 2026 14:42:43 +0000 https://mail.londonclassifieds.org/item/customer-success-specialist-required-in-london-6263.html https://mail.londonclassifieds.org/item/customer-success-specialist-required-in-london-6263.html Customer Success Specialist Required in London As an Azeus Convene Customer Success Specialist, your will be the dedicated Account Manager for your assigned customers, overseeing their entire journey as serving as the intial point for escalation. You will work closely with our dedicated Sales, Marketing, and Support teams to drive customer engagement, retention, and expansion. You will ensure customers are fully utilizing Convene both during post-sales implementation. Reporting to the Head of Customer Success in Europe, you will be responsible for the onboarding, growth, customer relationship management, and retention of your allocated accounts. Additionally, you will proactively engage with existing customers to help them derive maximum value from Convene, while identifying opportunities for upselling based on data-driven insights. Your goal is to build strong, lasting relationships that drive customer satisfaction, loyalty, and long-term success. Requirements Role and Key Responsibilities Customer Engagement & Retention Organize and host customer webinars to share best practices, showcase new features, and demonstrate real-world applications of Convene. Actively contribute to LinkedIn groups, fostering discussions and encouraging knowledge-sharing among customers. Analyse customer feedback from webinars, LinkedIn groups, and direct interactions to identify trends and improvement areas. Ensure customers receive continuous training and guidance to maximize their use of Convene, improving retention rates. Engage regularly with existing customers to successfully guide them through the implementation process from start to finish, putting the customer at the heart of everything you do to ensure success. Strategic Upselling & ABM Approach Conduct regular customer usage analysis to assess how customers interact with Convene and identify opportunities for expansion. Work with Sales and Marketing to implement a “few-to-few” Account-Based Marketing (ABM) approach, tailoring upsell recommendations based on the purchasing behaviour of similar customers. Provide customer success reviews to highlight underutilized features and suggest add-ons that align with business needs. Operational & Reporting Responsibilities Engage with existing customers via email, phone, remotely and, if required, on site, providing responses to their requirements on a proactive and timely manner. Develop customer success reports, tracking engagement levels, feature adoption, and potential upsell opportunities. Produce blog content on new and existing Convene features, showcasing how customers can enhance their usage. Update and manage HubSpot CRM, ensuring accurate records of customer interactions and upselling potential. Attend conferences and exhibitions to engage with both prospective and existing customers. Required Skills & Qualifications Strong communication and interpersonal skills, with the ability to build long-term customer relationships. Experience in customer success, account management, or sales within a SaaS or technology-driven environment. Ability to analyze customer usage data and translate insights into actionable retention and upsell strategies. Proficiency with CRM tools such as HubSpot and familiarity with ABM methodologies is a plus. Experience with webinar hosting, content creation, or community engagement is desirable. APPLY NOW https://www.linkedin.com/jobs/view/4385361964/?e Customer Service, London]]> Sat, 14 Mar 2026 14:47:06 +0000 https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6257.html https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6257.html Customer Service Associate Required in London We are looking for a Retail Customer Service Associate to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level of expertise in writing, editing, and language use. Other related fields include, but are not limited to: applied skills in research and fact-checking. Benefits This is a full-time or part-time REMOTE position You’ll be able to choose which projects you want to work on You can work on your own schedule Projects are paid hourly starting at $20+ USD per hour, with bonuses on high-quality and high-volume work Responsibilities Give AI chatbots complex tasks and evaluate their outputs Evaluate the quality produced by AI models for correctness and performance Qualifications Fluency in English (native or bilingual level) Detail-oriented Excellent command of grammar, style, and brand voice A current, in progress, or completed Bachelor’s degree is preferred but not required APPLY NOW https://www.linkedin.com/jobs/view/4304449178/? Customer Service, London]]> Fri, 13 Mar 2026 22:01:56 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6253.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6253.html Customer Support Specialist Required in London This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience. Key Responsibilities Respond promptly and professionally to client inquiries via email, phone, and messaging platforms Assist with travel bookings, changes, cancellations, and special requests Provide accurate information about destinations, travel requirements, and agency policies Follow up with clients to confirm trip details and overall satisfaction Handle questions or concerns with empathy, professionalism, and strong problem-solving skills Ideal Candidate Excellent written and verbal communication skills Customer service experience (travel or hospitality experience is a plus, but not required) Organized, dependable, and detail-oriented Comfortable using technology and learning booking platforms and systems Passionate about travel and helping others create memorable experiences What We Offer 100% remote position with flexible scheduling Opportunities for growth within the agency Travel perks and exclusive industry discounts Supportive team environment with ongoing training and guidance If you’re enthusiastic about travel and enjoy delivering exceptional client support, we’d love to hear from you. APPLY NOW https://www.linkedin.com/jobs/view/4383279833/?e Customer Service, London]]> Thu, 12 Mar 2026 19:22:31 +0000 https://mail.londonclassifieds.org/item/customer-success-specialist-required-in-london-6248.html https://mail.londonclassifieds.org/item/customer-success-specialist-required-in-london-6248.html Customer Success Specialist Required in London We are looking for a strategic, data-oriented, results-driven Customer Success Specialist to engage and retain some of Pluralsight’s largest customers and achieve their desired business outcomes. This role requires you to be a strategic adviser heavily-focused on value, with a consistent record working with large scale customers, partnering alongside them to develop their strategy and to demonstrate Pluralsight’s value towards their success. A successful Specialist has executive presence, builds outstanding relationships, loves data & understanding context behind numbers, is customer centric and shows talent at achieving trusted adviser and advocate status in the customers’ minds. You will work cross-functionally to drive strategic partnerships with a focus on regular customer communications (running QBRs, EBRs, On-site visits, consulting customer on engagement campaigns) to drive positive results and renewals/expansion. Who You’re Committed To Being A commercially led individual. We lead all aspects of the renewal process including; broking pricing, contracts and providing accurate forecasting and identifying growth opportunities across your customer accounts Passionate about Pluralsight’s mission to advance the world’s Tech Workforce Laser-focused on demonstrating customer value & driving customer health through regular strategic engagements with existing partners & ability to expand customer map A great teammate, able to handle ambiguity, anticipate and react to changes in a constantly evolving environment. Driven by helping others and chipping in positively to the team Ability to listen, think logically, strategically, and objection handle to address sophisticated problems Data driven Self-motivated, demonstrating an ability to assume responsibility and work autonomously What You'll Do Understanding customer needs and strategic priorities. Proactively mitigate risk throughout the customer life cycle, running renewal and negotiation process, and ultimately positioning your accounts for continued growth. Ongoing customer activity - Optimally navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, and realization of value drivers. Having an executive presence and demonstrating consultative skills to work and partner optimally Effectively lead on customer success activities including customer review meetings and success planning sessions A true standout colleague, partners with sales, solution architects, solution consultants, field marketing and professional services to deliver outstanding customer experiences Effectively forecast risk, understand and positively influence account health and drive renewal and expansion within customer portfolio Develop and share standard methodologies with team members to continually improve the quality, effectiveness, and efficiency of our processes. Meet and exceed quarterly renewal rates and renewal upsell rate, or other targets defined by the business. Other duties as assigned by leadership Experience You'll Bring Ability to perform a value-led discovery with customers, to uncover their business objectives and key priorities Confer with procurement Deep understanding of a successful customer success motion - able to implement activities to drive customer health. Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things. Self-identifies opportunities for improvement within customer book and creative solutions to problems beyond provided playbooks. Takes the initiative to make and implement change Organized and capable of highly effective time management Ability to operate in a fast-paced professional enterprise sales environment. Fluent in English (additional language is a bonus!) Positive relationship building skills at the C-Level. Basic technical knowledge on development and IT solutions. Ability to understand and articulate technical concepts and derive solutions. Excellent presentation skills & listening skills. Experience negotiating renewals up to $500k+ ARR Bachelor's Degree, or equivalent professional experience 3-5 years of multifaceted customer success experience or similar field (sales, pro services, consulting, technical enablement) Ability to travel 25% Experience with Gainsight and Salesforce.com preferred Requirements Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Dublin, Ireland office Wednesday and Thursday and remote flexibility on Mondays, Tuesdays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility. Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs. APPLY NOW https://www.linkedin.com/jobs/view/4384123471/? Customer Service, London]]> Wed, 11 Mar 2026 18:41:20 +0000 https://mail.londonclassifieds.org/item/customer-success-partner-required-in-london-6243.html https://mail.londonclassifieds.org/item/customer-success-partner-required-in-london-6243.html Customer Success Partner Required in London As a Customer Success Partner (CSP), you are the strategic advocate and trusted advisor for a defined portfolio of customers. You will ensure each customer achieves measurable value from our products, data, and services, leading to satisfaction, retention, and growth of their account- with us. You’ll build deep relationships with key stakeholders, proactively manage account health, and collaborate across Sales, Implementation, Operations, and Product to deliver an exceptional customer experience. The CSP plays a pivotal role in driving customer outcomes, retention, and expansion. You will tailor your engagement to the customer’s tier and complexity, providing high-touch, strategic partnership for enterprise-level accounts and scalable best-practice guidance for mid-tier or volume customers. Responsibilities The primary responsibilities of this role are: Customer Partnership & Advocacy Serve as the primary liaison and advocate for your assigned customer portfolio, ensuring alignment between customer objectives and our solutions. Engage with customers based on defined segmentation and tiering strategy. Act as a strategic advisor—translating customer business goals into actionable success plans and measurable outcomes. Conduct Quarterly or Executive Business Reviews (QBRs/EBRs) with customers to review performance, adoption, ROI, and future opportunities. Represent the Voice of the Customer (VoC) internally, escalating critical feedback and driving continuous improvement in collaboration with Operations, Product, and Compliance. Retention, Growth, and Value Realization Help retain existing customers by staying engaged with them and making sure accounts renew their subscriptions with us successfully. Proactively monitor customer usage, order volume, and adoption metrics to identify risks and opportunities for account growth. Develop and execute renewal and growth plans, in partnership with Sales, to drive Net Revenue Retention (NRR) across your accounts. Identify and communicate ROI stories and value outcomes to reinforce the customer’s strategic partnership with J.D.Power. Support the reversal of potential downsells through early risk identification and proactive engagement. Operational Excellence & Process Improvement Partner cross-functionally to resolve customer issues quickly, ensuring consistent, high-quality service delivery. Identify and share best practices to improve internal processes and enhance customer experience. Ensure smooth onboarding for top tier and high-potential customers in collaboration with the Implementation team. Maintain accurate and up-to-date customer records, success plans, and risk indicators within Salesforce. Collaboration & Enablement Partner with the Customer Success Director to provide feedback that shapes success playbooks and health scoring. Contribute to team enablement, sharing insights, case studies, and process improvements. Collaborate globally when managing multi-region customers to ensure a unified experience and consistent delivery. APPLY NOW https://www.linkedin.com/jobs/view/4382041768/?e Customer Service, London]]> Tue, 10 Mar 2026 18:41:55 +0000 https://mail.londonclassifieds.org/item/customer-success-team-lead-required-in-london-6228.html https://mail.londonclassifieds.org/item/customer-success-team-lead-required-in-london-6228.html Customer Success Team Lead Required in London We are excited to announce a recently created opportunity within our Customer Team as Customer Success Team Lead (AKA Pod Lead). As a Pod Lead, you will spearhead the management of a small team of our high-achieving Customer Success Managers (AKA Brand Champions), as well as manage a small key portfolio of accounts and drive the retention and growth of our local client base. The role will see you building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, coaching and training the team on best-in-class account management and being a champion for senior stakeholders across key accounts. Beyond the platform itself, Tracksuit fosters a vibrant community for brand marketers and ambitious leaders of growth brands. This role is central to ensuring customer satisfaction by nurturing relationships and delivering exceptional customer engagement. You will be responsible for: Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking Looking for opportunities to improve and optimise the customer journey Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction Working with your Pod Team to ensure best-in-class retention rates across our customer base Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities. Identifying opportunities to drive new business growth through customer advocacy Cultivating a high-performing customer team with a culture of care, while providing robust training and support for ongoing success Continuously improving and monitoring key customer success metrics to deliver a world-class customer experience That's the role, so who are you? You have a proven track record of success and progression in a Customer Success or Account Management role, preferably within the SaaS industry You uphold high standards, possess attention to detail, and excel in communication across diverse customer and stakeholder interactions You have managed successful teams of three or more people You possess a passion for brands and branding, ideally with experience in Brand/Marketing/MarTech You are thoughtful, kind, empathetic, collaborative, and thrive on continuous learning You are deeply committed to enhancing the customer experience, adept at understanding customer pain points, and crafting effective solutions Experience with CRM and CS tools (we use HubSpot & Vitally) Why you’ll thrive here Come and experience life at one of the fastest-growing startups in New Zealand & Australia while we are still in the hyper-growth phase Competitive market rate remuneration ESOP for all staff, so you are rewarded for your best work and have a share in the success Health and wellness benefits Learning and development support for all of our staff Mentors Company socials – we celebrate our success together We practice complete transparency with compensation, goals (personal and professional), feedback, and high level strategic conversation APPLY NOW https://www.linkedin.com/jobs/view/4382918734/?e Customer Service, London]]> Mon, 09 Mar 2026 17:58:54 +0000 https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6223.html https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6223.html Customer Service Associate Required in London Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals. Key Role Responsibilities Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Supports the creation of a positive, memorable experience for residents Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure. Supports events and activities within the Community Establishes and maintains relationships with clients. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Assist with ad-hoc administrative duties such as - organising/auditing parcel rooms, assisting with events and meetings, assisting residents with any ad-hoc requests by them Undertakes marketing activities such as attending open days and leafleting to promote the property. Carries out sales and leasing activities including: viewings, move ins, following up on enquiries. Assists with Community preparations, including move-in and move-out processes. Completes Health and Safety compliance activities in line with the Company’s policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the Community. Chase outstanding rent arrears following rent collection procedures in meeting property targets. Promote tenancy extensions and other revenue streams such as vending Raise purchase orders in accordance with procedures Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy. Look to maximise efficiency of utilities. Assist with any other reasonable request by the management team About You Good level of general education Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems) A knowledge and understanding of UK Health and Safety requirements and legislation Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills Excellent organisation skills with the ability to multi task and prioritise Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/4379847803/? Customer Service, London]]> Fri, 06 Mar 2026 11:03:49 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6218.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6218.html Customer Support Specialist Required in London We’re looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who’s at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field. If this is something that interests you and you would like to continue growing your career at a fast-paced fintech company, please apply. What you will be doing: Working directly with ClearScore users and responding to escalated emails, calls and social media messages, with guidance from more experienced team members. Being the voice of the user, creating an internal feedback loop between the product teams and the customer. Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs. Skills We'd Love You To Have Strong writing skills - Customer Support Specialists are primarily providing customer service in writing, so this is essential for being successful in this role Excellent command of English language Some customer support experience in a Fintech, Financial Services or similar environment is a strong advantage Customer obsessed Passionate about helping people and resolving queries Keen attention to detail and analytical skills Time management and personal organisation skills with the ability to multitask Experience in working towards service targets Willingness to learn and experiment Experience using CRM tools like Zendesk is a plus Why ClearScore? ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. If you feel like this could be the place for you, apply and our Talent team will be happy to share more. Benefits: 25 paid holidays and a “duvet day” on your birthday Hybrid Work Environment Private health and dental cover - including mental health support through Bupa GP office visits Life assurance scheme Up to 6% matched pension Regular Lunch and Learns with guest speakers Dog-friendly office Daily breakfast and free snacks Access to discounts via Cobens Extras Free sports and social clubs Continued investment into learning and development Leadership-led training In-house psychotherapist Financial coach to help you plan and achieve your goals No clock-watching culture Generous maternity and paternity plans Culture and inclusion representatives Transparent pay structure and a career growth plan APPLY NOW https://www.linkedin.com/jobs/view/4364304001/? Customer Service, London]]> Wed, 04 Mar 2026 18:14:55 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6204.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6204.html Customer Support Specialist Required in London Urgent Required in London We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are looking for an enthusiastic and dedicated Customer Support Specialist to join our growing team of support professionals who consistently strive to provide an exemplary support experience to a variety of customers across the globe, working at the cutting edge of legal technology! As a Customer Support Specialist for Clio Operate, you will be responsible for providing reliable technical support to customers using our enterprise SaaS platform. Your primary duties will include reviewing and resolving incoming support tickets, ensuring that issues are addressed within the agreed Service Level Agreements (SLAs), and collaborating with internal teams to ensure timely and accurate resolutions. You will act as a key point of contact for customers, troubleshooting technical issues, providing guidance on platform usage, and escalating complex problems when necessary. A key focus of this role will also be around continuous process improvement. You will regularly review tickets to identify trends, recurring issues, and potential areas for improvement. By analysing past support cases, you will work proactively to implement better solutions, streamline workflows, and enhance the overall customer experience. Your contributions will help drive the ongoing optimisation of our Service Desk operations, ensuring a more efficient and effective support process for both clients and internal teams. Key Responsibilities Customer Engagement Build and maintain strong relationships with customers, providing a high level of support and service. Prioritise a high level of communication to ensure customers receive timely responses and updates on tickets. Product Knowledge Develop a good understanding of the ShareDo product and how to provide effective first-line triage for support issues. Use your product knowledge to manage customer expectations and deliver solutions effectively, aiming to reduce the need for escalations. Maintain a high "first fix" ratio by resolving tickets at the first point of contact wherever possible, without needing to escalate to second-line support. Service Desk Best Practices Contribute your ideas and experience to the ongoing development of best practices. Innovate new ideas for process improvements, ensuring they are escalated and actioned appropriately. Contribute towards ticket analysis to improve knowledge and training across the team and wider business. Service Desk Operations Assist in prioritising tickets within the Service Desk, ensuring that issues are addressed in order of importance and urgency. Act as the first line of contact for support requests from both new and existing customers, providing prompt and professional assistance. Perform the initial triage of tickets, analyse the issue, and, where necessary, escalate for development. Monitor progress on outstanding bug fixes and provide updates to customers as required. Work within the boundaries of Service Level Agreements (SLAs) to ensure timely responses and resolutions. Proactively monitor support dashboards to identify and raise tickets on behalf of customers where needed. Coordinate with customers regarding the status of open issues, ensuring clear communication. Service Desk Reporting Assist in compiling monthly reports on Service Desk performance and ticket resolution. Skills And Experience Although we are keen to consider candidates from different backgrounds, the following skills and experience would be beneficial for this role: A passion for providing a high level of customer service and being willing to go the extra mile in all your engagements. Exemplary communication skills across both written and verbal interactions. Previous experience in a customer facing technical support role. Prior experience of working with cloud-based software or Azure hosted applications. Working knowledge of Microsoft SQL could be an advantage. Demonstrate a keen interest in improving your craft by using AI Although not essential, previous experience of working within the legal industry could be beneficial. What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary Clio offers a flexible hybrid work environment 25 days holiday + bank holidays Private Healthcare with Life Insurance & Critical Illness cover Pension contribution Professional development and growth options Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years APPLY NOW https://www.linkedin.com/jobs/view/4374666339/? Customer Service, London]]> Tue, 03 Mar 2026 13:31:59 +0000 https://mail.londonclassifieds.org/item/customer-success-lead-required-in-london-6194.html https://mail.londonclassifieds.org/item/customer-success-lead-required-in-london-6194.html Customer Success Lead Required in London Customer Success & Onboarding Manager | Customer Success | Stockley Park | Hybrid Quality Compliance Systems (QCS), part of RLDatix, is on a mission to help raise the standard of care…everywhere. Trusted by thousands of care providers across the UK, our solutions empower organisations to deliver safe, high-quality care. Our platform combines compliance management, care planning, auditing, and workforce training tools to ensure providers have the right information at the right time—supporting better outcomes for those who need care most. We’re searching for a Stockley Park-based Customer Success Manager to join our Customer Success & Onboarding team, so that we can help social care providers adopt our platform quickly, achieve measurable value, and remain long-term partners. The Customer Success Manager will lead the end-to-end onboarding and success journey, ensuring seamless implementation, strong engagement, and clear outcomes for customers delivering care across all social care settings. How You’ll Spend Your Time Own and optimise the full onboarding journey from contract signature to go-live, ensuring fast, smooth, and high-quality implementation. Build structured onboarding frameworks tailored to different types and sizes of social care organisations, including self-serve documentation. Drive early adoption with success plans, milestone tracking, and measurable value metrics. Lead and grow a high-performing Customer Success and Onboarding team, setting KPIs for adoption, engagement, and retention. Develop customer health scoring and scalable playbooks for success plans, QBRs, renewals, and account management. Collaborate with Product, Sales, and Operations to champion the customer voice and influence roadmap priorities. What Kind of Things We’re Most Interested in You Having Proven leadership in Customer Success or Onboarding within a non-enterprise customer-focused SaaS environment (ideally owner-operator customers). Deep experience driving product adoption and measurable customer value. Ability to build and optimise customer-facing processes at scale. Excellent relationship-building skills with stakeholders at all levels. Data-driven, organised, and great at prioritising. Empathetic and customer-obsessed, with a passion for improving outcomes in social care. Ability to commute to Stockley Park 1-2 days a week. Collaborative, resilient, and solutions-focused. By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees. RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, marital status, or any other status protected by law. APPLY NOW https://www.linkedin.com/jobs/view/4353187181/? Customer Service, London]]> Fri, 27 Feb 2026 19:29:36 +0000 https://mail.londonclassifieds.org/item/customer-care-administrator-required-in-london-6185.html https://mail.londonclassifieds.org/item/customer-care-administrator-required-in-london-6185.html Customer Care Administrator Required in London The Customer Care Administrator is responsible for managing the Order-to-Cash (OTC) process for the UK & Ireland Applied HVAC business. Acting as the primary post-sale point of contact, the role ensures accurate order processing, effective coordination with Carrier factories and third-party suppliers, proactive customer communication, and support throughout the delivery lifecycle. The role connects customers directly to Carrier, supports both standard and complex orders, coordinates commissioning activities, and plays a key role in customer satisfaction. What will you be doing? Manage the end-to-end Order-to-Cash process from order receipt through to delivery and invoicing. Accurately enter, maintain, and update customer orders within the system. Raise and manage purchase orders with Carrier factories and approved third-party suppliers Support complex orders defined as any order beyond the shipment of a single unit with standard accessories. Act as the main point of contact for customers post-sale, providing clear and proactive communication. Manage customer queries relating to orders, delivery, documentation, and invoicing. Support the coordination and resolution of service, delivery, and operational issues raised by customers. Act as the initial point of contact for post-sale enquiries relating to warranty, quality, technical issues, or breakdowns. To Be Successful In This Role You Will Have/be Experience in a customer care, order processing, or operations role within a technical, manufacturing, or project-based environment. Ideally have familiarity with ERP systems (SAP S/4HANA or similar preferred). Ability to manage multiple priorities and work effectively in a fast-paced environment. Strong customer-focus with a proactive and solutions-oriented mindset. Strong collaboration and team integration Strong IT skills including MS Office What can we offer you? Competitive base salary Up to £5,000 bonus (paid quarterly) 25 Days Holiday + bank holidays Holiday purchase scheme Company pension scheme Career progression – we love to build and nurture talent from within, therefore we’ll work with you to achieve your long-term career aspirations APPLY NOW https://www.linkedin.com/jobs/view/4376779002/? Customer Service, London]]> Wed, 25 Feb 2026 19:18:14 +0000 https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6165.html https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6165.html Customer Service Specialist Required in London Are you ready to join a company that’s award-winning, fast-growing, and genuinely passionate about its people? We’re hiring on behalf of a reputable and forward-thinking organisation that’s expanding its customer service team. If you’re someone who thrives in a positive, high-energy environment, values structured development, and wants to be part of a supportive culture, this could be your next big move. Why You’ll Love Working Here Culture-Driven: Work in a bright, colourful office where collaboration, wellbeing, and fun are part of everyday life. Training That Sets You Up for Success: A 2-month induction programme delivered in cohort groups to help you build strong peer relationships and feel supported from day one. Hybrid Flexibility: After completing your 6-month training and probation, you’ll enjoy the freedom of hybrid working. Tailored Career Progression: Your growth path is shaped around your goals – whether that’s leadership, specialisation, or personal development. What You’ll Be Doing - Managing customer orders and quotes - Updating customers and internal systems - Collaborating with internal and external teams - Handling inbound calls and general admin Who We’re Looking For - Excellent communicator with a passion for customer service - Experience in a customer support role - Confident using CRM systems and Outlook - A team player with great interpersonal skills - Able to commute to Watford for training Benefits That Go Beyond the Basics - Starting salary: £31,800 per annum - Annual pay rise every April - Bonus schemes - Salary sacrifice car leasing and electric car charging - Private medical benefits - Increasing annual leave with service - Generous pension contributions - Retail discounts and financial services perks - Company share schemes - Death in service cover - Free shuttle bus from Watford Junction to Croxley Business Park - On-site parking Location Perks Easily accessible by car (M1) or public transport (Overground from Euston, St Albans, Hemel Hempstead, or from London on the Metropolitan Line). APPLY NOW https://www.linkedin.com/jobs/view/4376091741/? Customer Service, London]]> Tue, 24 Feb 2026 19:11:57 +0000 https://mail.londonclassifieds.org/item/customer-support-required-in-london-6160.html https://mail.londonclassifieds.org/item/customer-support-required-in-london-6160.html Customer Support Required in London Role Responsibilities Review and assess content for quality and accuracy. Provide clear and actionable written feedback. Follow defined guidelines and quality standards. Contribute to improving AI system performance. Requirements Strong written communication skills. High attention to detail. Ability to follow structured processes. Comfort working independently in a remote environment. Reliable time management and task completion. Application Process (Takes 20 Min) Upload resume Interview Screening process Apply Now https://www.linkedin.com/jobs/view/4375370945/? Customer Service, London]]> Mon, 23 Feb 2026 18:28:57 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6158.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6158.html Customer Support Specialist Required in London Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice. Summary: We are looking for an enthusiastic and dedicated Customer Support Specialist to join our growing team of support professionals who consistently strive to provide an exemplary support experience to a variety of customers across the globe, working at the cutting edge of legal technology! As a Customer Support Specialist for Clio Operate, you will be responsible for providing reliable technical support to customers using our enterprise SaaS platform. Your primary duties will include reviewing and resolving incoming support tickets, ensuring that issues are addressed within the agreed Service Level Agreements (SLAs), and collaborating with internal teams to ensure timely and accurate resolutions. You will act as a key point of contact for customers, troubleshooting technical issues, providing guidance on platform usage, and escalating complex problems when necessary. A key focus of this role will also be around continuous process improvement. You will regularly review tickets to identify trends, recurring issues, and potential areas for improvement. By analysing past support cases, you will work proactively to implement better solutions, streamline workflows, and enhance the overall customer experience. Your contributions will help drive the ongoing optimisation of our Service Desk operations, ensuring a more efficient and effective support process for both clients and internal teams. Key Responsibilities Customer Engagement Build and maintain strong relationships with customers, providing a high level of support and service. Prioritise a high level of communication to ensure customers receive timely responses and updates on tickets. Product Knowledge Develop a good understanding of the ShareDo product and how to provide effective first-line triage for support issues. Use your product knowledge to manage customer expectations and deliver solutions effectively, aiming to reduce the need for escalations. Maintain a high "first fix" ratio by resolving tickets at the first point of contact wherever possible, without needing to escalate to second-line support. Service Desk Best Practices Contribute your ideas and experience to the ongoing development of best practices. Innovate new ideas for process improvements, ensuring they are escalated and actioned appropriately. Contribute towards ticket analysis to improve knowledge and training across the team and wider business. Service Desk Operations Assist in prioritising tickets within the Service Desk, ensuring that issues are addressed in order of importance and urgency. Act as the first line of contact for support requests from both new and existing customers, providing prompt and professional assistance. Perform the initial triage of tickets, analyse the issue, and, where necessary, escalate for development. Monitor progress on outstanding bug fixes and provide updates to customers as required. Work within the boundaries of Service Level Agreements (SLAs) to ensure timely responses and resolutions. Proactively monitor support dashboards to identify and raise tickets on behalf of customers where needed. Coordinate with customers regarding the status of open issues, ensuring clear communication. Service Desk Reporting Assist in compiling monthly reports on Service Desk performance and ticket resolution. Skills And Experience Although we are keen to consider candidates from different backgrounds, the following skills and experience would be beneficial for this role: A passion for providing a high level of customer service and being willing to go the extra mile in all your engagements. Exemplary communication skills across both written and verbal interactions. Previous experience in a customer facing technical support role. Prior experience of working with cloud-based software or Azure hosted applications. Working knowledge of Microsoft SQL could be an advantage. Demonstrate a keen interest in improving your craft by using AI Although not essential, previous experience of working within the legal industry could be beneficial. What you will find here: Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include: Competitive, equitable salary Clio offers a flexible hybrid work environment 25 days holiday + bank holidays Private Healthcare with Life Insurance & Critical Illness cover Pension contribution Professional development and growth options Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years APPLY NOW https://www.linkedin.com/jobs/view/4374666339/? Customer Service, London]]> Sat, 21 Feb 2026 12:17:41 +0000 https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6142.html https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6142.html Customer Service Specialist Required in London To be an integral member of the Finished Goods Customer Service team, delivering in the management and the administration of the order to cash process. To deliver exceptional customer service at the right cost, reflecting and representing the brand at all times. To be involved in and run Supply Chain improvement projects.. All the responsibilities we'll trust you with: Orders Capture order data from Finished Goods customers, processing through SAP from order creation to dispatch. Management and resolution of post invoice discrepancies, such as damages and shortages. Ensure all orders are dispatched On Time and In Full (OTIF) via 3rd Party Logistics (3PL) provider. Identify and implement process efficiencies throughout the order to deliver process. Manage Manage the day to day running of the customer services desk, dealing with all logistical queries in a timely and professional manner. Responsibility for specific set of customer accounts, managing their day-to-day order requirements and wider customer relationship. Manage communication with internal/external stakeholders, ensuring prompt and effective query resolution. Manage out of stocks (OOS) at an order line level. Partner To represent the customer service team within the business through quality customer service and logistical support and knowledge. Build effective relationships with key Sales & Finance stakeholders. To support the preparation of 3PL reviews through feedback sharing of key customer issues. Partner with Finance, Sales & Headquarters stakeholders to deliver Red Bull’s month-end close procedures for the order to cash workstream. Support General administration and support to cover for other team member roles when necessary. To support in the streamlining and creation of effective department and business processes. Challenging existing ways of working, employing a continuous improvement mindset. To complete system health checks on a daily, weekly & monthly basis. Your areas of knowledge and expertise that matter most for this role: Previous experience in a FMCG Customer Service role, with experience of order capture / placement via SAP. 3rd Party Logistics experience: day-to-day operational topics, communication and feedback. Service orientated, track record of managing and improving KPI’s. Strong analytical skills, with an interest in continuous improvement. The ability and confidence to challenge existing ways of working. At Red Bull, we exist to give people wiiings. To achieve that, we recognise the value that comes from having a highly diverse workforce that has the freedom and responsibility to realise their ideas and seize opportunities. We make recruiting decisions based on experience, skills, potential and talent: everyone is welcome here. APPLY NOW https://www.linkedin.com/jobs/view/4375427251/?e Customer Service, London]]> Fri, 20 Feb 2026 12:09:19 +0000 https://mail.londonclassifieds.org/item/customer-service-lead-required-in-london-6110.html https://mail.londonclassifieds.org/item/customer-service-lead-required-in-london-6110.html Customer Service Lead Required in London EatClub Is One Of Australia’s Fastest Growing Tech Companies Backed By Iconic Chef Marco Pierre White And Trusted By Thousands Of Restaurants Across Australia And The UK. Our Mission Is Simple Help restaurants fill empty tables. Help diners discover last-minute dining deals. Help the hospitality industry thrive. With more than 2 million diners on the app and rapid global expansion, we are building something special and exceptional customer support sits at the heart of it. We don’t just answer questions. We build genuine connections, create memorable experiences, and make our users feel part of our journey. If you are a hands-on leader who loves coaching, culture building and delivering standout customer service, this role is for you. The Role This is not a “keep the lights on” support role. Reporting to the Head of Customer Experience, you’ll take ownership of a high-potential CS function, bringing structure, clarity, and leadership to a team that’s looking for guidance rather than control. The systems are catching up. The team is there (offshore 30+ and growing). What’s missing is strong, human leadership. If you enjoy building belief, developing your team, and creating order without needing perfect conditions, this role will stretch you in the right ways. What You Will Be Doing Lead and Inspire the Team Build strong relationships with offshore support teams Lead from the front, setting the standard for high-quality communication and customer care, and stepping into inboxes whenever needed Foster a positive, supportive team environment and be a champion of the eatclub brand Keep the team connected and engaged through regular check ins and activities Own Daily Customer Operations Manage support queues across email, chat and phone Monitor response times during peak AU and UK hours, with a strong understanding of performance metrics and the levers that drive them Handle escalations and ensure timely resolutions Adjust shifts to maintain solid service coverage Coaching, Training and Growth Coach and develop team members through regular feedback, training and support to develop individual performance Contribute to building and scaling the team, including assisting with recruitment, interviews and onboarding Run regular one-to-ones and expectation setting sessions Support training on communication, product knowledge and processes Identify team members ready for new responsibilities Improve Processes and Quality Identify recurring issues and recommend improvements Work with the Support Operations Manager to refine workflows Ensure processes are followed and kept up to date Maintain Communication Excellence Uphold a consistent tone across all markets Coach the team on clarity, empathy, structure and professionalism What We Are Looking For 2-3 years in a Customer Service leadership role (Lead / Senior / Supervisor level) Strong communication skills and ability to coach and inspire Hands on leadership style and willingness to lead from the front Experience guiding remote teams Passion for helping people grow Availability to work evenings and weekends when required Extra points if you have Hospitality, marketplace, or SaaS background Experience working with offshore teams Familiarity with HubSpot or similar CRMs Why You Will Love EatClub Join a fast growing Australian start up expanding across the UK and AU Recently raised 18.2 million in funding Real career progression and leadership growth opportunities Work with a supportive, collaborative leadership team Staff discounts and dining vouchers to enjoy through EatClub Your work has immediate impact in a fun, energetic environment Ready to Apply? https://www.linkedin.com/jobs/view/4361916479/? Customer Service, London]]> Tue, 17 Feb 2026 17:35:54 +0000 https://mail.londonclassifieds.org/item/customer-experience-associate-required-in-london-6106.html https://mail.londonclassifieds.org/item/customer-experience-associate-required-in-london-6106.html Customer Experience Associate Required in London Marvellous Babysitting is revolutionising access to flexible, short-term childcare by connecting families with experienced and highly trained nannies through a user-friendly app. Founded by Norland alumna Ella Trigwell, the platform offers a modern solution for childcare needs. Through an exclusive partnership with Norland College, parents gain access to Norland Nannies who are known for their extensive early-years training and commitment to the gold standard of childcare. Marvellous Babysitting combines technology and trusted expertise to deliver unmatched quality in childcare services. About the Role Must be able to start by May 2026 We’re looking for a highly organised, commercially aware Customer Experience Associate to help run the daily engine of a fast-growing premium marketplace. This is not a traditional customer service role. You will sit at the centre of the business - communicating with families and childcare professionals, troubleshooting operational issues, identifying patterns in feedback, and working closely with senior leadership to improve systems as we scale. If you’re proactive, detail-oriented, and enjoy taking ownership in a dynamic environment, this role offers real exposure and meaningful responsibility. Hours: Full-time Salary: £24-£28k Location: UK based (fully remote) What You’ll Be Doing Member & Nanny Experience: Managing daily communication with families and childcare professionals via email, WhatsApp and phone Providing first-line support for app-related queries Delivering a polished, high-end service experience at every interaction Ensuring all written communications are accurate, clear and error-free Operational Excellence: Troubleshooting common platform issues confidently and efficiently Escalating technical bugs clearly and effectively to our development team Reviewing booking details, invoices and member communications to ensure complete accuracy Supporting booking administration and ensuring operational processes run smoothly Maintaining accurate internal tracking spreadsheets and operational records Continuous Improvement: Identifying recurring patterns in customer feedback or operational friction Presenting insights and improvement suggestions to the Senior Leadership Team Contributing ideas to improve systems, processes and overall member experience Executive Support Assisting the CEO and COO with diary management and key administrative tasks Supporting leadership with coordination and follow-ups About You: We’re looking for someone who combines strong communication skills with operational thinking. You will need to have: 5+ years’ experience in a customer-facing role (support, service, hospitality or similar) Experience working in a high-end or luxury service environment Excellent written and spoken English Very strong computer skills, particularly Excel or Google Sheets Confidence using a range of apps and web-based tools Previous experience in a remote or hybrid role Exceptional organisation and attention to detail A proactive, solutions-focused mindset Desirable (but not essential): Experience in a startup or scaling business Familiarity with the childcare industry An entrepreneurial attitude and interest in business growth Important Requirements You must be UK-based (we are unable to accept applications from outside the UK). This is a fully remote role. Must be able to start by May 2026 How to Apply (Important - Please Read Carefully): To help us identify candidates with strong attention to detail, please follow all steps below: Start your email subject line with: MARVELLOUS ROLE FEBRUARY 26 In the body of your email, answer the following question (maximum 300 words): You notice that three parents this month have mentioned confusion about how booking payments work. What steps would you take to address this? Attach your CV (PDF preferred) and send your application to: hello@marvellousbabysitting.com Customer Service, London]]> Mon, 16 Feb 2026 18:45:23 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6101.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6101.html Customer Support Specialist Required in London Wawa is a high-growth health-tech SaaS startup transforming how fertility clinics operate and care for patients. Our platform is used by leading clinics across the world to streamline clinical workflows, improve team efficiency, and deliver a better patient experience. We are backed by top-tier venture investors and are scaling quickly. This is a rare opportunity to join Wawa at an early stage, where you will not just support customers, but actively help build and shape how customer support works as the company grows. Your input will matter, and your impact will be visible. The role We are looking for a Customer Support Specialist to join our growing team. You will be on the front line of customer interactions, delivering fast, thoughtful, and high-quality support via chat and email using Intercom. This is a hands-on role suited to someone who enjoys problem-solving, working at pace, and improving how support is delivered, not just answering tickets. What you will do Handle inbound customer conversations via Intercom chat and email Troubleshoot product issues, configuration questions, and user errors clearly and efficiently Triage issues appropriately, resolving first-line requests and escalating bugs or complex cases with high-quality context Maintain strong response times and customer satisfaction standards Contribute to internal and external knowledge bases to reduce repeat questions Identify patterns in customer issues and proactively suggest improvements to workflows, tooling, or product Use AI and automation within Intercom to improve response quality, consistency, and time to resolution Contribute to proactive customer enablement through self-service content, in-product guidance, and targeted outreach Work closely with Product, Engineering, and Customer Success to ensure issues are resolved and communicated effectively What we are looking for Essential Minimum 2 years experience in a SaaS customer support role Hands-on experience working in a chat-based support environment, ideally using Intercom Comfortable managing multiple conversations simultaneously without sacrificing quality Excellent written communication skills, clear, concise, and professional Confident troubleshooting customer issues and explaining solutions to non-technical users Strong ownership mindset and attention to detail Nice to have Experience supporting B2B SaaS products Exposure to healthcare, health-tech, or regulated environments Experience with ticketing workflows, SLAs, and structured escalation Familiarity with tools such as Intercom and Linea Interest in improving and scaling support processes How we work Intercom is our primary customer communication channel We prioritise clarity, empathy, and fast resolution over volume We value good judgement and ownership over rigid scripts Support is a core feedback loop between customers, Product, and Engineering What we offer Competitive salary based on experience Stock options in a venture-backed startup at a pivotal growth stage Hybrid working: 3 days in office with lunch allowance Real influence over how customer support is built and scaled at Wawa Collaborative, high performing team culture focused on impact APPLY NOW https://www.linkedin.com/jobs/view/4373206108/? Customer Service, London]]> Sat, 14 Feb 2026 18:10:09 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6096.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6096.html Customer Support Specialist Required in London Key Points • Be the sole Support Specialist within a scaling SaaS business • Full ownership of the end-to-end customer support function • Clear 18–24 month progression pathway to Support Manager • Fully remote role with strong autonomy and cross-functional exposure • Opportunity to build and shape support processes from the ground up About The Company • Fast-growing B2B SaaS business within the hospitality technology sector • Provides an operational platform used by multi-site venues and hospitality groups • Strong growth trajectory with expanding international customers • Collaborative, product-led environment with close Product, CS, and Engineering alignment • Remote-first working culture The Role • Own the full support ticket lifecycle from first response to resolution • Act as the single owner of the customer support function • Create guides, troubleshooting documentation, and video walkthroughs • Identify recurring issues and recommend process or product improvements • Track and report on support performance metrics and trends About You • Experience in SaaS customer or technical support (Hospitality ideal) • Comfortable working independently with full accountability • Confident troubleshooting product-related technical issues • Experience using ticketing or knowledge base platforms (HubSpot or similar beneficial) • Process-driven mindset with interest in continuous improvement Salary & Benefits • Competitive base salary - £35K + 10% bonus • Fully remote working • Structured progression plan with clear development milestones • Direct exposure to senior leadership • Opportunity to build and lead a future support team Apply Now https://www.linkedin.com/jobs/view/4372247370/? Customer Service, London]]> Fri, 13 Feb 2026 19:34:35 +0000 https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6073.html https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6073.html Customer Service Specialist Required in London As a Customer Service Specialist, you will deliver efficient and effective support to customers across multiple communication channels, including email, live chat, telephone, and online forms, with an emphasis on achieving first-contact resolution. You will also play a pivotal role in also supporting our monitoring and operations teams ensuring the smooth and reliable operation of our EV infrastructure. MAIN RESPONSIBILITIES Assist and guide our customers through the charging process across various channels including Telephony, Email and Live Chat. Monitoring and management of customer cases raised by the Customer Services Desk within the Management System. Ensure the customer cases are investigated and responded to in accordance with our service levels & existing process’s Accurately review customers transactions in multiple payment platforms to answer payment queries and process refunds when needed Monitoring of the EV infrastructure, including using EV manufacturer software to identify issues and raising work orders on issues identified Support the monitoring activities through case analysis to identify the charger problems within the EV charger network. Develop a strong relationship with support functions within GRIDSERVE to continually improve processes and policies following direct customer interaction and feedback. Troubleshoot and resolve technical incidents or complaints at first point of contact using several supporting systems and colleagues. Become a GRIDSERVE ambassador, ensuring, where relevant, that our products and services are signposted through customer interactions. Design your own learning and development plan, leaning on Managers and resources to plan out your future within GRIDSERVE. Maintain our key performance targets, ensuring our customers receive both the quality and efficiency required. Follow communication procedures and guidelines. Assist with any other administrative duties to promote the smooth operation of the Customer Department and the Customer Service team. Required Experience Proven experience of delivering exceptional customer service, ideally within a Contact Centre. Required Skills and Abilities Flexibility to work in shifts, including early/late shifts and weekends covering operating hours from 8am to 8pm; must be available work every Saturday or every Sunday. Must be able to attend face to Face quarterly events. Self-driven, customer focused, results-oriented and quality oriented. Team player, supportive of the wider team. Able to approach work with positive energy and integrity. Accurate and good attention to detail The ability to work efficiently in a fast-paced and pressurised environment. Respectful, empathetic, and professional with excellent customer facing skills. Effective communication both verbally and in written form. Computer literate with a capability of navigating multiple systems simultaneously. Must be a proficient user of Microsoft suite of packages. APPLY NOW https://www.linkedin.com/jobs/view/4371288727/? Customer Service, London]]> Wed, 11 Feb 2026 18:03:42 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6072.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6072.html Customer Service, London]]> Tue, 10 Feb 2026 19:05:39 +0000 https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6059.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6059.html Customer Support Specialist Required in London The Customer Support Specialist, DNA Synthesis, is part of the wider Customer and Technical Support team, interfaces with and supports internal and external customers managing the process of order fulfillment and service operations. In the role, the individual builds strong relationships with customers and serves as a coordinator between customers and cross-functional groups across the company. The position will specifically support Twist’s current product lines consisting of synthetic genes, oligo pools, and DNA libraries and will focus on in depth technical details of orders. The goal is to achieve high customer satisfaction scores, drive loyalty, and reinforce the quality of the Twist brand. What You’ll Be Doing: Validates accuracy of sales orders entered by peers. Provides guidance to resolve errors or escalates to Manager for resolution of errors. Handles product and order inquiries mainly via email and chat, sometimes via phone with internal and external customers to provide direction or solution. Provides information to assist customers in deciding about which product to buy. Aides in sales quote generation for the field commercial team. Works to resolve technical or product problems through: identifying the cause of the problem collaborating with the broader team as necessary to create and present solutions to the customer escalate more technical issues directly to technical scientist following up to ensure satisfactory resolution Collaborates with internal and commercial teams to drive on time fulfillment of orders and resolution of issues to meet or exceed customer expectations. Establishes personal relations and serves as Point of Contact (POC) for defined customers/orders in close cooperation with the field team. Provide white-glove treatment for defined customers/orders in close cooperation with the field team Maintains up to date knowledge of projects currently in the operations queue and provides updates to stakeholders on progress as necessary. Works on internal projects to improve efficiency and processes. Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures. All other duties as assigned by your manager. What You’ll Bring to the Team: Minimum of B.S. in life science, biochemistry or molecular biology. 3 + years of customer support in a Life Science Service Organization experience with strong focus on DNA. Must be able to communicate effectively in writing and verbally in English (German or French a plus) with a wide variety of people and have strong interpersonal skills. Demonstrated ability to solve problems and work effectively in a team environment. Proven ability to multitask working across multiple teams effectively. Strong experience in DNA handling, cloning and gene synthesis a plus Excellent computer skills using Microsoft Office and G-Suite; experience with Salesforce and Enterprise Resource Planning software a plus. APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/4326130262/? Customer Service, London]]> Sun, 08 Feb 2026 16:03:20 +0000 https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6054.html https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6054.html Customer Service Associate Required in London A prestigious luxury fashion house is seeking an experienced and highly client-focused Senior Client Advisor to join its flagship London boutique. This is an exceptional opportunity for a strong seller with an established client book and a proven background in luxury Ladies’ Ready-to-Wear. Key Requirements: • 5+ years’ experience in luxury fashion retail, with a strong focus on Ladieswear RTW • Established client portfolio with the ability to drive repeat business and VIP relationships • Proven track record of achieving and exceeding sales targets in a high-end environment • Exceptional clientelling skills and long-term relationship-building mindset • Polished presentation, confident communication, and a true luxury service approach • Strong knowledge of the London luxury retail landscape is essential • Stable career path preferred; frequent moves may be a disqualifying factor About the Role: As a Senior Brand Ambassador, you will represent the heritage and values of this luxury maison while delivering an elevated client experience. Key responsibilities include: • Achieving personal sales targets and contributing to boutique performance • Managing and developing a loyal client book through proactive clientelling • Delivering a personalised, story-driven and high-touch customer journey • Styling clients across the full Ladieswear Ready-to-Wear collections • Supporting VIP appointments, private shopping, and exclusive events • Ensuring impeccable boutique standards and brand presentation • Providing strong after-sales service and consistent follow-up To apply, please send your CV to Larissa@360TalentLondon.com Customer Service, London]]> Sat, 07 Feb 2026 16:17:08 +0000 https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6052.html https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6052.html Customer Service Specialist Required in London The gold and silver market is an exciting and fast-growing space, driven by increasing demand for tangible investments that offer stability, security, and long-term value. Our client is a well-established leader in the precious metals and foreign exchange market, with over 20 years’ experience in the gold bullion industry. Due to continued growth, they are now seeking a Customer Service Executive to join their fantastic team in London. This is a hands-on, customer-facing role, ideal for someone who enjoys working with people and thrives in a dynamic retail and operational environment. As the first point of contact, you will be at the forefront of the business, welcoming customers who are looking to buy and sell gold and ensuring they receive an exceptional level of service at every stage of their journey. Working as part of a cohesive, friendly, and supportive team, this is a unique opportunity for someone with strong customer service skills who is eager to learn about the precious metals market, enjoys collaboration, and brings a positive, can-do attitude to their work. In return, your hard work and flexibility will be rewarded with attractive social and financial incentives, alongside the enjoyment of working in a progressive and forward-thinking culture. Key Responsibilities Meeting and greeting customers in person, providing a professional, knowledgeable, and welcoming experience Handling customer enquiries via telephone and email in a timely and courteous manner Providing administrative support for the buying and selling of gold bullion, including order processing and documentation Assisting customers through the sales process, ensuring clarity, accuracy, and compliance at all stages Liaising with the Sales team to support client onboarding, quotations, and transaction follow-ups Working closely with the Operations team to ensure orders are processed efficiently and accurately Maintaining accurate customer records and transaction details in line with regulatory requirements APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/4361055230/? Customer Service, London]]> Fri, 06 Feb 2026 18:48:35 +0000 https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6046.html https://mail.londonclassifieds.org/item/customer-service-specialist-required-in-london-6046.html Customer Service Specialist Required in London The Treasury Implementation Consultant is responsible for managing the end-to-end onboarding process for clients requiring Treasury Management services within the UK. This includes handling documentation, providing system demonstrations, setup and support, and maintaining close collaboration with internal stakeholders such as Compliance, Legal, and Sales. The role is client-facing and requires a high level of professionalism, attention to detail, and strategic thinking to ensure a seamless onboarding experience. In This Role You Will Prepare, send, and receive a wide range of client documentation including account opening forms, product enrolment forms, Welcome Packs, Terms and Conditions, Board Resolutions, and Certificates of Incumbency. Support Relationship Managers and Sales teams throughout the onboarding process to ensure a positive and efficient client experience. Liaise with internal teams across the US and EMEA regions, including Legal, Compliance, Tax, Operations, and Product Partners, to ensure timely delivery of onboarding milestones. Facilitate client setup on Wells Fargo systems, including access provisioning and training on electronic channels via remote sessions or in-person meetings. Attend client meetings with Sales colleagues to deliver implementation project updates. Conduct handovers to relevant Wells Fargo teams such as European Customer Care. Drive client feedback through satisfaction surveys and incorporate insights into process improvements. Manage complex implementation projects and provide strategic input to improve Treasury Management operations. Challenge inadequate processes and propose effective solutions. Provide regular updates to clients via email and conference calls. Identify and challenge inadequate processes, proposing effective solutions to improve efficiency and client satisfaction. Required Qualifications: Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Subject matter expertise in Treasury Management onboarding processes, with the ability to guide and support team members. Proven experience in delivering exceptional client service and resolving issues collaboratively with internal partners. Strong understanding of legal documentation and international business practices, including FX and payments. High attention to detail and ability to manage multiple priorities under pressure. Self-motivated and flexible, with a proactive approach to supporting colleagues and management. Ability to raise risk awareness and contribute to a culture of compliance and operational excellence. Excellent prioritization and organizational skills. Proficient in Microsoft Office applications, particularly Excel and Word. Experience in client training and system demonstrations is highly desirable. Strong knowledge of UK clearing products and services (e.g., BACS, Credit Cards, Direct Debits) is preferred. Excellent communication, negotiation, and interpersonal skills, with the ability to work effectively across all levels of the organization. APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/4369463331/? Customer Service, London]]> Thu, 05 Feb 2026 18:23:07 +0000 https://mail.londonclassifieds.org/item/customer-experience-lead-required-in-london-6027.html https://mail.londonclassifieds.org/item/customer-experience-lead-required-in-london-6027.html Customer Experience Lead Required in London About The Role We’re looking for a Customer Experience Lead to take a strong, well-respected CX team into its next chapter. At Aphex, CX sits inside the Product org and plays a critical role in how people understand, experience, and trust our product as it evolves. This role is about owning that responsibility, leading a distributed team who deeply understand how things work, how users actually use the platform, and how to turn complexity into clarity for both users and internal teams. You’ll step into a team with a clear identity and solid foundations, and help extend its impact across product knowledge, support, communication, and enablement without losing the care and curiosity that make it trusted today. This is a hands-on leadership role for someone who enjoys being close to the detail while also designing systems, rhythms, and partnerships that will shape how users experience Aphex over time. Responsibilities Lead and mentor a distributed CX team across regions Set clear quarterly focus and projects that align with company and Product goals Ensure users receive fast, thoughtful support, and design how we communicate with users as the product evolves — partnering with Marketing and Product to shape product updates, release messaging, and ongoing user communication Own high-quality product knowledge, documentation, and internal enablement Oversee bug and feature request triage, ensuring issues are well-formed and actionable Play a key role in incident response and user communication when things go wrong Partner closely with Product, Engineering, Design, and Go-To-Market teams Requirements And Skills Has experience leading or mentoring a team and is ready to step into broader ownership Is deeply curious about how products and systems work Enjoys untangling messy, ambiguous problems and explaining them clearly Cares about building trust with users and internal teams Is generous with knowledge, context, and time Experience in SaaS or customer-facing product teams is helpful, but mindset matters more than a perfect background What We Offer A high-performing team Be part of and contribute to a genuinely collaborative and motivated team Flexibility Remote-first working with access to a convenient WeWork office The right tools A sweet MacBook Pro setup and a cutting-edge tech stack Genuine development Ongoing training, learning, and coaching to get better every day (including a training allowance) A focus on culture At Aphex, we are focused on making real impact, together, and strive to walk the talk on that every day Growth opportunities As Aphex scales across new markets, your career can scale with it Annual offsite: In 2025 our team met for a week in Da Nang, Vietnam - you’ll need to join us to see where we have planned in 2026! APPLY NOW https://www.linkedin.com/jobs/view/4368482325/?e Customer Service, London]]> Tue, 03 Feb 2026 18:29:23 +0000