https://mail.londonclassifieds.org/london/customer-service/RSS featured ads: Customer Service in London https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6218.html https://mail.londonclassifieds.org/item/customer-support-specialist-required-in-london-6218.html Customer Support Specialist Required in London We’re looking for someone to join our Global Customer Support team, with the main focus on processing escalated queries via email. This is a junior-mid role, ideal for someone who’s at the beginning of their career, with a few years of Customer Service experience in Finance, Financial Services or a related field. If this is something that interests you and you would like to continue growing your career at a fast-paced fintech company, please apply. What you will be doing: Working directly with ClearScore users and responding to escalated emails, calls and social media messages, with guidance from more experienced team members. Being the voice of the user, creating an internal feedback loop between the product teams and the customer. Understanding who our ClearScore and DriveScore users are and seeking to exceed their needs. Skills We'd Love You To Have Strong writing skills - Customer Support Specialists are primarily providing customer service in writing, so this is essential for being successful in this role Excellent command of English language Some customer support experience in a Fintech, Financial Services or similar environment is a strong advantage Customer obsessed Passionate about helping people and resolving queries Keen attention to detail and analytical skills Time management and personal organisation skills with the ability to multitask Experience in working towards service targets Willingness to learn and experiment Experience using CRM tools like Zendesk is a plus Why ClearScore? ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. If you feel like this could be the place for you, apply and our Talent team will be happy to share more. Benefits: 25 paid holidays and a “duvet day” on your birthday Hybrid Work Environment Private health and dental cover - including mental health support through Bupa GP office visits Life assurance scheme Up to 6% matched pension Regular Lunch and Learns with guest speakers Dog-friendly office Daily breakfast and free snacks Access to discounts via Cobens Extras Free sports and social clubs Continued investment into learning and development Leadership-led training In-house psychotherapist Financial coach to help you plan and achieve your goals No clock-watching culture Generous maternity and paternity plans Culture and inclusion representatives Transparent pay structure and a career growth plan APPLY NOW https://www.linkedin.com/jobs/view/4364304001/? Customer Service, London]]> Wed, 04 Mar 2026 18:14:55 +0000 https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6223.html https://mail.londonclassifieds.org/item/customer-service-associate-required-in-london-6223.html Customer Service Associate Required in London Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals. Key Role Responsibilities Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living. Supports the creation of a positive, memorable experience for residents Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure. Supports events and activities within the Community Establishes and maintains relationships with clients. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases. Assist with ad-hoc administrative duties such as - organising/auditing parcel rooms, assisting with events and meetings, assisting residents with any ad-hoc requests by them Undertakes marketing activities such as attending open days and leafleting to promote the property. Carries out sales and leasing activities including: viewings, move ins, following up on enquiries. Assists with Community preparations, including move-in and move-out processes. Completes Health and Safety compliance activities in line with the Company’s policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the Community. Chase outstanding rent arrears following rent collection procedures in meeting property targets. Promote tenancy extensions and other revenue streams such as vending Raise purchase orders in accordance with procedures Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy. Look to maximise efficiency of utilities. Assist with any other reasonable request by the management team About You Good level of general education Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases or booking systems (Training to be provided on in house systems) A knowledge and understanding of UK Health and Safety requirements and legislation Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills Excellent organisation skills with the ability to multi task and prioritise Numerical skills necessary to complete the above activities Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others APPLY FROM LINK BELOW https://www.linkedin.com/jobs/view/4379847803/? Customer Service, London]]> Fri, 06 Mar 2026 11:03:49 +0000 https://mail.londonclassifieds.org/item/customer-success-team-lead-required-in-london-6228.html https://mail.londonclassifieds.org/item/customer-success-team-lead-required-in-london-6228.html Customer Success Team Lead Required in London We are excited to announce a recently created opportunity within our Customer Team as Customer Success Team Lead (AKA Pod Lead). As a Pod Lead, you will spearhead the management of a small team of our high-achieving Customer Success Managers (AKA Brand Champions), as well as manage a small key portfolio of accounts and drive the retention and growth of our local client base. The role will see you building strong relationships, educating customers on how to use the data to achieve their brand and marketing goals, coaching and training the team on best-in-class account management and being a champion for senior stakeholders across key accounts. Beyond the platform itself, Tracksuit fosters a vibrant community for brand marketers and ambitious leaders of growth brands. This role is central to ensuring customer satisfaction by nurturing relationships and delivering exceptional customer engagement. You will be responsible for: Using your knowledge of brands and marketing to communicate insights in Tracksuit data to help grow our customers' brands and guide their strategic thinking Looking for opportunities to improve and optimise the customer journey Nurturing relationships with predominantly Chief Marketing Officers, Heads of Marketing, Marketing Managers, CEOs and Founders to continually drive high levels of customer satisfaction Working with your Pod Team to ensure best-in-class retention rates across our customer base Making an impact on Tracksuit’s NRR by owning renewals and identifying expansion opportunities. Identifying opportunities to drive new business growth through customer advocacy Cultivating a high-performing customer team with a culture of care, while providing robust training and support for ongoing success Continuously improving and monitoring key customer success metrics to deliver a world-class customer experience That's the role, so who are you? You have a proven track record of success and progression in a Customer Success or Account Management role, preferably within the SaaS industry You uphold high standards, possess attention to detail, and excel in communication across diverse customer and stakeholder interactions You have managed successful teams of three or more people You possess a passion for brands and branding, ideally with experience in Brand/Marketing/MarTech You are thoughtful, kind, empathetic, collaborative, and thrive on continuous learning You are deeply committed to enhancing the customer experience, adept at understanding customer pain points, and crafting effective solutions Experience with CRM and CS tools (we use HubSpot & Vitally) Why you’ll thrive here Come and experience life at one of the fastest-growing startups in New Zealand & Australia while we are still in the hyper-growth phase Competitive market rate remuneration ESOP for all staff, so you are rewarded for your best work and have a share in the success Health and wellness benefits Learning and development support for all of our staff Mentors Company socials – we celebrate our success together We practice complete transparency with compensation, goals (personal and professional), feedback, and high level strategic conversation APPLY NOW https://www.linkedin.com/jobs/view/4382918734/?e Customer Service, London]]> Mon, 09 Mar 2026 17:58:54 +0000 https://mail.londonclassifieds.org/item/customer-success-partner-required-in-london-6243.html https://mail.londonclassifieds.org/item/customer-success-partner-required-in-london-6243.html Customer Success Partner Required in London As a Customer Success Partner (CSP), you are the strategic advocate and trusted advisor for a defined portfolio of customers. You will ensure each customer achieves measurable value from our products, data, and services, leading to satisfaction, retention, and growth of their account- with us. You’ll build deep relationships with key stakeholders, proactively manage account health, and collaborate across Sales, Implementation, Operations, and Product to deliver an exceptional customer experience. The CSP plays a pivotal role in driving customer outcomes, retention, and expansion. You will tailor your engagement to the customer’s tier and complexity, providing high-touch, strategic partnership for enterprise-level accounts and scalable best-practice guidance for mid-tier or volume customers. Responsibilities The primary responsibilities of this role are: Customer Partnership & Advocacy Serve as the primary liaison and advocate for your assigned customer portfolio, ensuring alignment between customer objectives and our solutions. Engage with customers based on defined segmentation and tiering strategy. Act as a strategic advisor—translating customer business goals into actionable success plans and measurable outcomes. Conduct Quarterly or Executive Business Reviews (QBRs/EBRs) with customers to review performance, adoption, ROI, and future opportunities. Represent the Voice of the Customer (VoC) internally, escalating critical feedback and driving continuous improvement in collaboration with Operations, Product, and Compliance. Retention, Growth, and Value Realization Help retain existing customers by staying engaged with them and making sure accounts renew their subscriptions with us successfully. Proactively monitor customer usage, order volume, and adoption metrics to identify risks and opportunities for account growth. Develop and execute renewal and growth plans, in partnership with Sales, to drive Net Revenue Retention (NRR) across your accounts. Identify and communicate ROI stories and value outcomes to reinforce the customer’s strategic partnership with J.D.Power. Support the reversal of potential downsells through early risk identification and proactive engagement. Operational Excellence & Process Improvement Partner cross-functionally to resolve customer issues quickly, ensuring consistent, high-quality service delivery. Identify and share best practices to improve internal processes and enhance customer experience. Ensure smooth onboarding for top tier and high-potential customers in collaboration with the Implementation team. Maintain accurate and up-to-date customer records, success plans, and risk indicators within Salesforce. Collaboration & Enablement Partner with the Customer Success Director to provide feedback that shapes success playbooks and health scoring. Contribute to team enablement, sharing insights, case studies, and process improvements. Collaborate globally when managing multi-region customers to ensure a unified experience and consistent delivery. APPLY NOW https://www.linkedin.com/jobs/view/4382041768/?e Customer Service, London]]> Tue, 10 Mar 2026 18:41:55 +0000